The Process Lifecycle
A blueprint for business efficiency and growth
Process Lifecycle
Process Optimization
Process Mining
Process Automation
The human side of process automation
The intersection of business, technology, and humanity
Ready to transform your business processes?
Processes are at the heart of every business, sustaining all facets of an organization, from the manufacturing floor to the customer service center. However, across industries, many processes are so deeply embedded within everyday operations that their daily importance often goes unseen.
Yet, the impact of a well-defined process is anything but invisible. Inefficient processes are a drain on company resources, making it costly to do business while hindering both employee and customer satisfaction. Why spend more to drive less impact? Companies that improve their processes can largely enhance internal workflows, reduce overall operating costs, and drive brand loyalty. At the same time, strong processes make it easier for companies to adapt to external risks and pivot in the face of turbulence, which enables long-term scalability.
But how do we know if our processes already run at peak efficiency?
Companies that need to improve their processes often experience:
A lack of standardization
A high volume of manual tasks
Misalignment between work initiatives and customer value
Non-value-added activities that drive longer cycle times
A high incidence of defects and rework
While these are signs that change is needed, there’s almost always room for improvement, which is why Slalom designed ACES, a business excellence framework to evaluate current processes, identify waste, and resolve pain points.
Slalom’s ACES Framework
Let’s break down ACES in more detail: Assess: The first step to improving processes is understanding them. Using methods like process optimization and process mining, we help businesses derive both qualitative and quantitative data to assess their current state and pinpoint inefficiencies.
Create: Once gaps are identified, we then use the collected data to determine a path forward and design the future state.
Execute: Changes are executed, leveraging methods like process automation to alleviate manual work and ensure ongoing excellence.
Sustain: For sustainable impact, we enact a change management plan, monitor results, and continue to make refinements.
Through this framework, we can establish a process management lifecycle in which process optimization, process mining, and process automation become the cornerstones of true process efficiency. In the following sections, we’ll examine these three methods in more detail, uncovering their integral role in driving business value.
